Returns & Refund

Return Policy

Thank you for shopping at Tiny Explorers! We value your satisfaction and want to ensure that you are completely happy with your purchase. In the event that you need to return a product, please review our return policy below.

1. Eligibility:

  • All returns must be initiated within 30 days from the date of purchase.
  • The product must be unused, undamaged, and in its original packaging.
  • Personalized or customized items cannot be returned unless they are defective or damaged.


2. Return Process:

  • Prior to returning any product, please contact our customer support team at  support@tinyexplorers.store to obtain a return authorization.
  • Please clearly state the reason for the return and provide any relevant details.
  • Once you receive the return authorization, carefully package the item(s) you wish to return to prevent damage during transit.


3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the return is due to an error on our part, such as a defective or incorrect item received.
  • We recommend using a trackable shipping method to ensure the safe return of the product.
  • In the case of a defective or damaged item, please provide photographic evidence to expedite the return process.


4. Refunds:

  • Once the returned item is received and inspected, we will notify you of its status.
  • If the return meets the eligibility criteria mentioned above, a refund will be initiated to your original payment method within 5-7 business days after approval.
  • Please note that the refund amount may be subject to deductions for original shipping costs or any applicable discounts or promotions.


5. Exchanges:

  • If you wish to exchange a product for a different size, color, or variant, please follow the return process outlined above.
  • Once your return is approved and processed, you can place a new order for the desired item on our website.


6. Non-Returnable Items:
The following items are non-returnable unless they are defective or damaged:

  • Personalized or customized products
  • Gift cards 


7. Customer Support:

  • If you have any questions or need assistance with the return process, please reach out to our customer support team at support@tinyexplorers.store.
  • We strive to respond to all inquiries within 1-2 business days.


Please note that this return policy is subject to change without prior notice. It is advisable to review the policy periodically to stay updated.

Thank you for choosing Tiny Explorers. We appreciate your support and look forward to providing you with exceptional products and service!